FAQ & Contact Us
Grab a hot drink and let’s chat.
Welcome to our cozy corner. Before you drop us a message, your question might already be answered in our reader notes below.
📖 About Our Items
What kind of shirts do you use?
We proudly print on premium Comfort Colors 1717 tees. They are heavy, incredibly soft, and have a beautiful, vintage pigment-dyed look. They feature a relaxed fit that is perfect for curling up with a good book.
How do I choose the right size?
Our tees run true to standard unisex sizing. If you love that ultra-cozy, oversized look (like the model in our charts!), we highly recommend sizing up 1 or 2 sizes. You can find our exact size measurements right on each product page by clicking the link underneath the sizes.
☕ Crafting & Production
How long will it take to make my order?
Because we care about sustainability and reducing waste, every single item at Coffee & Cover is made to order just for you. Our printing studio carefully prints, packs, and crafts your order within 2 to 6 business days before it ships out.
📦 Shipping & Delivery
Where do you ship to, and how much is it?
We ship globally to the US, Canada, the UK, and most countries in Europe. Shipping rates are calculated right at checkout, and we are happy to offer Free Shipping on all orders over $75.
Will I be able to track my package?
Absolutely. The moment our studio finishes crafting your item and hands it to the carrier, we will automatically email you a tracking link so you can watch its journey to your doorstep.
✨ Care & Returns
How should I wash my new cozy gear?
To keep your shirts and mugs looking beautiful for years to final chapters, turn your garments inside out and machine wash cold. Tumble dry on low settings, and avoid ironing directly over the printed designs.
What is your return policy?
Because we serve a global community of readers, our return policy balances EU compliance with our made-to-order workflow:
Changed-Your-Mind Returns: In accordance with EU and UK consumer rights, you have 14 days from delivery to return standard catalog items for any reason. Items must be unworn and unwashed. The buyer is responsible for all return shipping costs.
To start a return, please contact us first via our Contact Form, and we will provide you with the correct return mailing address. (Note: Do not mail items back to the return address printed on your shipping label).
Damaged or Misprinted Items: If your mug arrives broken or your tee has a printing flaw, please do not mail it back! Simply take a clear photo of the issue and send it to us via our Contact Form within 14 days. We will review it immediately and arrange a free replacement or a full refund at absolutely no extra cost to you.