Refund policy
Every Coffee & Cover item is printed especially for you after you place your order. Creating products on demand allows us to reduce waste and make each piece with care, rather than keeping shelves full of unused inventory.
Orders are typically printed and shipped within 2–7 business days. Once your order is on its way, your shipping carrier takes over, and delivery times will depend on your location and selected shipping method.
We'll send tracking information as soon as your order ships, so you can follow its journey all the way to your doorstep.
Our "Let's Make It Right" Policy
We hope every Coffee & Cover package brings a little extra coziness to your day. If something isn't quite right, we're here to help!
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Simply email us at support@coffeeandcover.store with:
- Your order number
- A brief description of the issue
- Photos showing the problem
We'll gladly send a replacement or issue a full refund at no additional cost to you.
Order Cancellations
Because every Coffee & Cover item is made to order, production begins shortly after an order is placed.
If you need to cancel your order, please contact us as soon as possible. If production has not yet started, we'll happily cancel your order and issue a full refund.
We're here to make sure the only surprise in your day is the ending of your next great book.
Need Help?
We're a small business, not a call center, so you are always talking to a real person. If you have any questions, we're always happy to help:
support@coffeeandcover.store